At KRYSVA, every product is carefully packed and quality-checked before dispatch. Since we deal in perishable food products, we are unable to accept returns or exchanges once an order has been delivered. This helps us maintain the highest standards of food safety and hygiene.
However, if something isn't right with your order, we're here to help.
Eligible for Replacement or Refund
You may be eligible for a replacement or refund if you receive:
- The wrong product
- A product that is damaged during transit
- A defective or tampered product
- An expired product
Reporting an Issue
If you experience any of the above issues, please contact us within 48 hours of delivery.
To help us resolve your request quickly, please include:
- Your Order Number
- Clear photographs of:
- The outer shipping package
- The product received
- The batch number and expiry date (if applicable)
- The damaged or defective area
Claims submitted after 48 hours of delivery, or without sufficient photographic evidence, may not be eligible for review.
Verification Process
To protect both our customers and our business, KRYSVA reserves the right to verify all claims before approving a replacement or refund.
We may request:
- Proof of purchase
- Additional photographs or videos
- Any other information required to assess the issue
Requests may be declined if the product appears to have been:
- Opened or consumed beyond reasonable inspection
- Improperly stored after delivery
- Misused, mishandled, or intentionally damaged
Refunds
Once your claim has been reviewed and approved:
- Refunds will be processed to the original payment method used during checkout.
- Please allow 7–10 business days for the amount to reflect in your account, depending on your bank or payment provider.
If a replacement product is approved instead of a refund, it will be dispatched at no additional cost.
Expired Products
We maintain strict quality control and do not knowingly ship expired products.
In the unlikely event that you receive an expired product:
- We will issue a full refund or provide a replacement, based on your preference.
- You will not be required to return the product.
Non-Returnable Items
For hygiene and food safety reasons, we do not accept returns or exchanges for products that are:
- Delivered in good condition
- Opened or partially consumed
- Ordered by mistake
- Not to your personal taste or preference
- Reported after the 48-hour reporting window
Order Cancellation
Orders may be cancelled free of charge before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
Shipping & Delivery Issues
If your shipment is delayed, lost, or marked as delivered but not received, please contact us immediately. We will work with our shipping partner to investigate and provide an appropriate resolution.
Need Help?
Our support team is happy to assist you.
Email: hello@krysva.com
Phone: +91 90545 90510
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST